Customer Contact Centre Cloud Platform
This contract is for the Council's Customer Contact Centre Cloud Platform (Genesys CX3) It is being awarded following a further competition under Crown Commercial Services Framework RM6116 Network Services 3 - Lot 4c, Contact Centre Services. The contract will be for an initial period of 3 years with the option to extend for a period of 2 further years.
Buyer
London Borough of Enfield
Value
£1,074,542
Published
22 Jan 2025
Closes
12 Sept 2024
Procurement details
Source
Contracts Finder
Region
Enfield
Procurement method
Other
Category
Services
Contract starts
21 Jan 2025
Contract ends
20 Jan 2030
CPV classifications
48000000
Software package and information systems
Lots
Lot default Customer Contact Centre Cloud Platform
£1,000,000
This contract is for the Council's Customer Contact Centre Cloud Platform (Genesys CX3) It is being awarded following a further competition under Crown Commercial Services Framework RM6116 Network Services 3 - Lot 4c, Contact Centre Services. The contract will be for an initial period of 3 years with the option to extend for a period of 2 further years.
Delivery: England · United Kingdom, England, United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
22 Jan 2025
Awarded contract notice on Contracts Finder
Award notice · Web page
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