Helpdesk Software
The provision of multi-channel helpdesk software for managing customer and citizen requests via email, forms, chat, social and voice. Features include: ⢠Email ticketing. Manage conversations between users and staff (agents) ⢠Knowledgebase & Manuals. Publish a full set of self-help articles. ⢠Live Chat. Provide 1-1 chat sessions with users. ⢠Voice. Talk to customers with no hardware needed. ⢠News. Publish a blog like set of news content. ⢠ITIL. IT service desk features (e.g. Incidents and Problems)...
Buyer
H M REVENUE & CUSTOMS
Value
£294,000
Published
31 Jan 2023
Closes
14 Jan 2023
Procurement details
Source
Contracts Finder
Region
United Kingdom
Procurement method
Selective
Category
Services
Contract starts
15 Jan 2023
Contract ends
15 Jan 2024
CPV classifications
72000000
IT services: consulting, software development, Internet and support
Lots
Lot default Helpdesk Software
£294,000
The provision of multi-channel helpdesk software for managing customer and citizen requests via email, forms, chat, social and voice. Features include: ⢠Email ticketing. Manage conversations between users and staff (agents) ⢠Knowledgebase & Manuals. Publish a full set of self-help articles. ⢠Live Chat. Provide 1-1 chat sessions with users. ⢠Voice...
Delivery: United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
31 Jan 2023
Awarded contract notice on Contracts Finder
Award notice · Web page
Untitled document
Not provided
Contract signed · PDF
Contains public sector information licensed under the Open Government Licence v3.0.