1516BC02 Enablers for and barriers to customer take up for digital tax credits
This research is intended to build on the existing research and evidence already available, to understand not only the triggers and barriers to using an online service, but to understand what HMRC can do to achieve greater take-up for a digital tax credits service and to reduce customerâs reliance on our telephone and paper channels. Additional information: This contract was let as a result of a mini competition within the DWP Social and Economic Research Framework 2013.
Buyer
H M REVENUE & CUSTOMS
Value
£42,508
Published
18 Nov 2016
Closes
13 Jul 2015
Procurement details
Source
Contracts Finder
Region
United Kingdom
Procurement method
Other
Category
Services
Contract starts
16 Jul 2015
Contract ends
31 Dec 2015
CPV classifications
73000000
Research and development services and related consultancy services
Lots
Lot default 1516BC02 Enablers for and barriers to customer take up for digital tax credits
£42,508
This research is intended to build on the existing research and evidence already available, to understand not only the triggers and barriers to using an online service, but to understand what HMRC can do to achieve greater take-up for a digital tax credits service and to reduce customerâs reliance on our telephone and paper channels. Additional information...
Delivery: London · United Kingdom, London, United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
11 Jan 2016
Awarded contract notice on Contracts Finder
Award notice · Web page
Contains public sector information licensed under the Open Government Licence v3.0.