Interactive Voice Recognition (IVR) Response Communications
The implementation of a customer centric Interactive Voice Response (IVR) process to support the service. This will utilise natural speech technology to predict caller intent and route calls to the most relevant self-service platform to ensure customer assurance, reduce call abandonment and reduce call duplication.
Buyer
Department for Education
Value
£47,800
Published
1 Mar 2021
Closes
1 May 2020
Procurement details
Source
Contracts Finder
Region
Westminster
Procurement method
Limited
Category
Services
Contract starts
20 May 2020
Contract ends
20 May 2021
CPV classifications
48314000
Voice recognition software package
Lots
Lot default Interactive Voice Recognition (IVR) Response Communications
£47,800
The implementation of a customer centric Interactive Voice Response (IVR) process to support the service. This will utilise natural speech technology to predict caller intent and route calls to the most relevant self-service platform to ensure customer assurance, reduce call abandonment and reduce call duplication.
Delivery: British Oversea Territories, Channel Islands, Europe, Isle of Man, Rest of the World, United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
1 Mar 2021
Awarded contract notice on Contracts Finder
Award notice · Web page
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