Business Process Analysis for Publication of Inspection Reports

Since CQC's differentiated approach to inspection was introduced in the 2014 Transformation Programme, our ability to meet our key performance indicators with regards to writing and publishing inspection reports has been a challenge. There have been a number of sector specific attempts at improving performance in this area with only limited long-term success. In 2017/18 we expect to publish in excess of 23,000 inspection reports. If CQC is to deliver sustainable improvements in report writing and meet the expectati...