Contact Centre Services
Kent County Council have appointed Capita Business Services Ltd as the provider for SC230157 - Contact Centre Services on a four year contract, commencing on 1st April 2026, with an optional 3 year extension available. Capita will deliver a high quality, value for money and efficient contact centre service to the residents of Kent. These services will include: • 24 hours, 7 days a week service provision (essential provision only Out of Hours) • key telephony services for KCC's customer contacts • Emergency calls •...
Buyer
KENT COUNTY COUNCIL
Value
£9,142,634
Published
19 Dec 2025
Closes
27 Aug 2025
Procurement details
Source
Contracts Finder
Region
United Kingdom
Procurement method
Selective
Category
Services
Contract starts
31 Mar 2026
Contract ends
31 Mar 2030
CPV classifications
79512000
Call centre
Lots
Lot default Contact Centre Services
£9,142,634
Kent County Council have appointed Capita Business Services Ltd as the provider for SC230157 - Contact Centre Services on a four year contract, commencing on 1st April 2026, with an optional 3 year extension available. Capita will deliver a high quality, value for money and efficient contact centre service to the residents of Kent. These services will includ...
Documents
Unlock document linkEarly engagement notice on Contracts Finder
3 Aug 2023
Early engagement notice on Contracts Finder
Market engagement notice · Web page
Awarded contract notice on Contracts Finder
19 Dec 2025
Awarded contract notice on Contracts Finder
Award notice · Web page
Contains public sector information licensed under the Open Government Licence v3.0.