Customer Experience Management (CXM) System
To provide a consistent and high-quality experience to all customers of West Northamptonshire Council (WNC) it is necessary for all WNC customer contact hubs to have access to customer information across the geographical area and across all services Central Northampton, Towcester and Daventry. Additional information: Contract has been awarded via the G-Cloud 12 Framework and carries a term length of 24months with two options to extend of 12 months x 12 months.
Buyer
West Northamptonshire Council
Value
£593,000
Published
26 Jul 2022
Closes
17 May 2022
Procurement details
Source
Contracts Finder
Region
United Kingdom
Procurement method
Selective
Category
Services
Contract starts
17 May 2022
Contract ends
17 May 2026
CPV classifications
48000000
Software package and information systems
Lots
Lot default Customer Experience Management (CXM) System
£600,000
To provide a consistent and high-quality experience to all customers of West Northamptonshire Council (WNC) it is necessary for all WNC customer contact hubs to have access to customer information across the geographical area and across all services Central Northampton, Towcester and Daventry. Additional information: Contract has been awarded via the G-Cloud...
Delivery: East Midlands · United Kingdom, East Midlands, United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
26 Jul 2022
Awarded contract notice on Contracts Finder
Award notice · Web page
Contains public sector information licensed under the Open Government Licence v3.0.