Provision of Customer Service Excellence
DVLA has a requirement to achieve the Customer Service Excellence Standard. We successfully reached the standard for Customer Service Excellence and were certified as a holder in March 2021. DVLA would like to retain accreditation and therefore we require a licensed Certification body to reassess our organisation. The Customer Service Excellence (CSE) Standard is a Rolling Programme assessment process which is made up of 5 criteria with 57 elements in total. DVLA are assessed on 19 different elements each year and...
Buyer
Driver and Vehicle Licensing Agency
Value
£10,000
Published
26 Apr 2021
Closes
1 Jun 2021
Procurement details
Source
Contracts Finder
Region
Swansea
Procurement method
Open
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
79342300
Customer services
Lots
Lot default Provision of Customer Service Excellence
£10,000
DVLA has a requirement to achieve the Customer Service Excellence Standard. We successfully reached the standard for Customer Service Excellence and were certified as a holder in March 2021. DVLA would like to retain accreditation and therefore we require a licensed Certification body to reassess our organisation. The Customer Service Excellence (CSE) Standa...
Delivery: Wales · United Kingdom, Wales, United Kingdom
Documents
Unlock document linkOpportunity notice on Contracts Finder
26 Apr 2021
Opportunity notice on Contracts Finder
Tender notice · Web page
n/a
Not provided
n/a
Tender notice · Word document
Contains public sector information licensed under the Open Government Licence v3.0.