Research to explore the drivers and barriers to business customers' use of their HMRC online tax account
The supplier will undertake research to understand the drivers and barriers to business customers' use of the Business Tax Account (BTA). The findings will inform HMRC about the factors that motivate and influence customer channel choice, in relation to their business tax affairs, as well as inform future improvements to the BTA and other HMRC online tax accounts.
Buyer
H M REVENUE & CUSTOMS
Value
£35,000
Published
17 Nov 2021
Closes
31 Aug 2021
Procurement details
Source
Contracts Finder
Region
United Kingdom
Procurement method
Selective
Category
Services
Contract starts
6 Oct 2021
Contract ends
8 Apr 2022
CPV classifications
73110000
Research services
Lots
Lot default Research to explore the drivers and barriers to business customers' use of their HMRC online tax account
£35,000
The supplier will undertake research to understand the drivers and barriers to business customers' use of the Business Tax Account (BTA). The findings will inform HMRC about the factors that motivate and influence customer channel choice, in relation to their business tax affairs, as well as inform future improvements to the BTA and other HMRC online tax acc...
Delivery: United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
17 Nov 2021
Awarded contract notice on Contracts Finder
Award notice · Web page
Untitled document
Not provided
Contract signed · PDF
Contains public sector information licensed under the Open Government Licence v3.0.