2023-045 Domestic Consumer Standards Research

As part of the Consumer Standards policy workstream to improve customer service, a decision needs to be made on what supplier licence changes to make ahead of winter 2023, in order to improve customer service standards in key prioritised areas. Changes to licence conditions for energy suppliers will increase their costs, so it is important to understand consumer views on what options being considered are likely to have the biggest positive benefit for them. The top line findings must be played back to the policy te...