Customer Engagement Platform and Contact Centre as a Service
North Yorkshire Council are seeking the provision and implementation of a Customer Engagement Platform, and integrated Contact Centre as a Service covering a range of functional areas. The Council are also seeking hosting, support, and maintenance. Call-off from CCS Framework Agreement RM6285 Back Office Software 2. Optional extension period: 8 October 2030 - 7 October 2035.
Buyer
North Yorkshire Council
Value
£7,500,000
Published
20 Oct 2025
Closes
4 Jul 2025
Procurement details
Source
Contracts Finder
Region
United Kingdom
Procurement method
Selective
Category
Services
Contract starts
7 Oct 2025
Contract ends
7 Oct 2030
CPV classifications
48445000
Customer Relation Management software package
Lots
Lot default Customer Engagement Platform and Contact Centre as a Service
£7,500,000
North Yorkshire Council are seeking the provision and implementation of a Customer Engagement Platform, and integrated Contact Centre as a Service covering a range of functional areas. The Council are also seeking hosting, support, and maintenance. Call-off from CCS Framework Agreement RM6285 Back Office Software 2. Optional extension period: 8 October 2030...
Delivery: Yorkshire and the Humber · United Kingdom, Yorkshire and the Humber, United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
20 Oct 2025
Awarded contract notice on Contracts Finder
Award notice · Web page
Contains public sector information licensed under the Open Government Licence v3.0.