PRELIMINARY MARKET CONSULTATION - Contact Centre System
Kirklees Council is looking to upgrade its Contact Centre solution which includes telephony and automated switchboard, to one which meets the needs of a modern Council and prioritises the diverse needs, expectations and contact preferences of our Service users. We are undertaking this Preliminary Market Consultation (PMC) to help inform the specification to design and deliver the ambition for Kirklees around improving access to Council and Partner services and to deliver a Customer Service Centre experience of the...
Buyer
Kirklees Council
Value
Not provided
Published
14 Dec 2021
Closes
7 Jan 2022
Procurement details
Source
Contracts Finder
Region
United Kingdom
Procurement method
Not Applicable
Category
Goods
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
32524000
Telecommunications system
Lots
Lot default PRELIMINARY MARKET CONSULTATION - Contact Centre System
Value not provided
Kirklees Council is looking to upgrade its Contact Centre solution which includes telephony and automated switchboard, to one which meets the needs of a modern Council and prioritises the diverse needs, expectations and contact preferences of our Service users. We are undertaking this Preliminary Market Consultation (PMC) to help inform the specification to...
Delivery: British Oversea Territories, Channel Islands, Europe, Isle of Man, Rest of the World, United Kingdom
Documents
Unlock document linkOpportunity notice on Contracts Finder
14 Dec 2021
Opportunity notice on Contracts Finder
Tender notice · Web page
Additional data
Not provided
Additional data
Document
User / Company
Not provided
User / Company
Document
Contains public sector information licensed under the Open Government Licence v3.0.