Market Engagement - Out of hours contact centre services

This is a Prior Information Notice (PIN) to establish the level of interest from potential suppliers of Out of Hours Contact Centre Services to allow Accent to meet its Customer needs. The procurement itself is expected to commence in early April 2019 and be completed by late May 2019. Our intention is that the mobilisation of the services and system will commence mid to late June 2019. The solution centres around the provision of Out of Hours and Business Continuity related Contact Centre Services together with ti...