Mental Health Crisis Breathing Space User Research and Evaluation

Breathing Space is a Treasury (HMT) policy which began on 4th May 2021. It gives customers protection from creditor interest, charges, enforcement activity and collection communication, enabling them to stabilize their financial situation, engage with advice and find a solution. There are two types of Breathing Space: standard Breathing Space and Mental Health Crisis Breathing Space. Mental Health Crisis Breathing Space is accessed through a debt adviser with some key differences to how standard Breathing Space is...