Provision of a Contract to supply Professional Expertise in Customer Complaints Modelling
Academics at the LSE have developed, tested and published a reliable and valid coding methodology (the Healthcare Complaints Analysis Tool: HCAT). HCAT analyses and learns from complaints within healthcare, and the tool is now used in a number of settings. The current project will involve adapting HCAT and the tool developed for HMCTS, to analyse complaints from VOA.
Buyer
Valuation Office Agency
Value
£21,000
Published
29 Mar 2018
Closes
1 Mar 2018
Procurement details
Source
Contracts Finder
Region
United Kingdom
Procurement method
Direct
Category
Services
Contract starts
5 Mar 2018
Contract ends
31 Jul 2018
CPV classifications
98110000
Services furnished by business, professional and specialist organisations
Lots
Lot default Provision of a Contract to supply Professional Expertise in Customer Complaints Modelling
£21,000
Academics at the LSE have developed, tested and published a reliable and valid coding methodology (the Healthcare Complaints Analysis Tool: HCAT). HCAT analyses and learns from complaints within healthcare, and the tool is now used in a number of settings. The current project will involve adapting HCAT and the tool developed for HMCTS, to analyse complaints...
Delivery: London · United Kingdom, London, United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
29 Mar 2018
Awarded contract notice on Contracts Finder
Award notice · Web page
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