GB-LowestoftLowestoft: Cefas RFQ for the Provision of Service Desk Software

The Cefas Service Desk provides an IT support service to internal and external customers (and wishes to procure a new/replacement Service Desk support solution/suite to support the logging and escalation of incidents and requests for services. The existing system has been an essential tool for both resolving customer queries and reviewing the performance of Cefas IT services for both internal and external customers in the past, however Cefas would like to take advantage of advancements in new technology and softwar...