JSA New Claims
DWP requires a contact centre service provider to deliver a Jobseekers New Claims service line from 1.8.2016 until 31.7.2018 with the potential to extend for an additional 12 months. DWP anticipate call volumes of approximately 1 300 000 over the 2 year contract period. Average Handling Time will be approximately 9 minutes per call
Buyer
Department For Work and Pensions
Value
Not provided
Published
18 Nov 2016
Closes
3 Feb 2016
Procurement details
Source
Contracts Finder
Region
United Kingdom
Procurement method
Open
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
79512000
Call centre
Lots
Lot default JSA New Claims
Value not provided
DWP requires a contact centre service provider to deliver a Jobseekers New Claims service line from 1.8.2016 until 31.7.2018 with the potential to extend for an additional 12 months. DWP anticipate call volumes of approximately 1 300 000 over the 2 year contract period. Average Handling Time will be approximately 9 minutes per call
Delivery: British Oversea Territories, Channel Islands, Europe, Isle of Man, Rest of the World, United Kingdom
Documents
Unlock document linkOpportunity notice on Contracts Finder
21 Dec 2015
Opportunity notice on Contracts Finder
Tender notice · Web page
Invitation to Tender Documents
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Invitation to Tender Documents
Application/msword · Word document
Invitation To Tender Documents
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Application/octet stream · Word document
Invitation to Tender Documents
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Application/vnd.openxmlformats officedocument.spreadsheetml.sheet · Excel spreadsheet
Invitation to Tender Documents
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Invitation to Tender Documents
Application/msword · Word document
Invitation to Tender Documents
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Invitation to Tender Documents
Application/msword · Word document
EPS Link
Not provided
EPS Link
Tender notice
Contains public sector information licensed under the Open Government Licence v3.0.