IT Managed Services
The Financial Ombudsman Service intends to place a contract for the provision of managed IT services to encompass: 1) Ongoing support, maintenance and development of our case management system Our case management system is built on Microsoft Dynamics 365 CRM at its core with an ecosystem of other applications to facilitate document ingestion and document production. The case management system enables our 2,100 caseworkers to process the complaints we receive. In 2020/21 we received 454,259 new enquiries and 278,033...
Buyer
Financial Ombudsman Service Limited
Value
£22,000,000
Published
3 Jul 2021
Closes
2 Aug 2021
Procurement details
Source
Contracts Finder
Region
Tower Hamlets
Procurement method
Selective
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
72000000
IT services: consulting, software development, Internet and support
Lots
Lot default IT Managed Services
£22,000,000
The Financial Ombudsman Service intends to place a contract for the provision of managed IT services to encompass: 1) Ongoing support, maintenance and development of our case management system Our case management system is built on Microsoft Dynamics 365 CRM at its core with an ecosystem of other applications to facilitate document ingestion and document pro...
Delivery: London · United Kingdom, London, United Kingdom
Documents
Unlock document linkOpportunity notice on Contracts Finder
3 Jul 2021
Opportunity notice on Contracts Finder
Tender notice · Web page
Contains public sector information licensed under the Open Government Licence v3.0.