15-120 Support and Maintenance of Telephone & Contact Centre Services

RMBC operate an Avaya CSK1 VoIP telephony platform to service its core internal and external telephony requirements. This system is linked to an Avaya CC6 contact centre solution which underpins a number of business functions including some which are offered 24 x 7 x 36. RMBC is seeking an organisation (Avaya certified gold partner or above) to provide service and support to parts of RMBC's ICT Team infrastructure. This contract will be for an initial period of 1 year, with the option to extend at the sole discreti...