Provision of Genesys Cloud Contact Centre
Provision of the Genesys Cloud Contact Centre to support the newly created Fair Work Agency. This contract was procured through RM6116. The committed first year spend is £133,386.67 (ex VAT). The first year of the contract formally begins once the system is live. The contract value is set to cover any additional spend that may be required through the service in the first year, as well as the potential spend for the second optional year of the contract.
Buyer
Department for Business and Trade
Value
£322,687
Published
22 Sept 2026
Closes
26 Aug 2026
Procurement details
Source
Contracts Finder
Region
United Kingdom
Procurement method
Selective
Category
Services
Contract starts
26 Aug 2026
Contract ends
1 Sept 2027
CPV classifications
64220000
Telecommunication services except telephone and data transmission services
Lots
Lot default Provision of Genesys Cloud Contact Centre
£322,687
Provision of the Genesys Cloud Contact Centre to support the newly created Fair Work Agency. This contract was procured through RM6116. The committed first year spend is £133,386.67 (ex VAT). The first year of the contract formally begins once the system is live. The contract value is set to cover any additional spend that may be required through the service...
Delivery: British Oversea Territories, Channel Islands, Europe, Isle of Man, Rest of the World, United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
22 Sept 2026
Awarded contract notice on Contracts Finder
Award notice · Web page