Contact Centre Services
Crown Commercial Service as the Authority put in place a Pan Government Collaborative Framework Agreement for use by UK public sector bodies identified at V1.3 in OJEU Contract Notice 2017/S 046-085248 (and any future successors to these organisations), which include Central Government Departments and their Arm's Length Bodies and Agencies, Non Departmental Public Bodies, NHS Bodies and Local Authorities and the wider public sector. The services within the scope of this Framework Agreement have been divided into 2...
Buyer
Government Commercial Agency
Value
£645,000,000
Published
4 Oct 2017
Closes
3 Apr 2017
Procurement details
Source
Contracts Finder
Region
United Kingdom
Procurement method
Open
Category
Services
Contract starts
30 May 2017
Contract ends
30 May 2021
CPV classifications
79342300
Customer services
Lots
Lot default Contact Centre Services
£645,000,000
Crown Commercial Service as the Authority put in place a Pan Government Collaborative Framework Agreement for use by UK public sector bodies identified at V1.3 in OJEU Contract Notice 2017/S 046-085248 (and any future successors to these organisations), which include Central Government Departments and their Arm's Length Bodies and Agencies, Non Departmental...
Delivery: British Oversea Territories, Channel Islands, Europe, Isle of Man, Rest of the World, United Kingdom
Documents
Unlock document linkOpportunity notice on Contracts Finder
13 Mar 2017
Opportunity notice on Contracts Finder
Tender notice · Web page
2017-OJS046-085248-en
Not provided
2017-OJS046-085248-en
Tender notice · PDF
Attachment 1 Invitation to Tender Read First v0.2
Not provided
Attachment 1 Invitation to Tender Read First v0.2
Tender notice · PDF
Attachment 2 Participation and Selection Questionnaire Guidance v0.1
Not provided
Attachment 2 Participation and Selection Questionnaire Guidance v0.1
Tender notice · PDF
Attachment 3 Award Questionnaire
Not provided
Attachment 3 Award Questionnaire
Tender notice · PDF
Attachment 4a Lot 1 Framework Agreement Terms and Conditions DRAFT
Not provided
Attachment 4a Lot 1 Framework Agreement Terms and Conditions DRAFT
Tender notice · Word document
Attachment 4b Lot 2 Framework Agreement Terms and Conditions DRAFT
Not provided
Attachment 4b Lot 2 Framework Agreement Terms and Conditions DRAFT
Tender notice · Word document
Attachment 5 Framework Agreement Schedule 2 Part A Goods and Services V0.1
Not provided
Attachment 5 Framework Agreement Schedule 2 Part A Goods and Services V0.1
Tender notice · PDF
Attachment 6a Framework Schedule 4 Template Call Off Agreement LOT 1
Not provided
Attachment 6a Framework Schedule 4 Template Call Off Agreement LOT 1
Tender notice · Word document
Attachment 6b Framework Schedule 4 Template Call Off Order Form Lot 2 DRAFT
Not provided
Attachment 6b Framework Schedule 4 Template Call Off Order Form Lot 2 DRAFT
Tender notice · Word document
Attachment 7 Terms of Participation V0.1
Not provided
Attachment 7 Terms of Participation V0.1
Tender notice · PDF
Attachment 8 Declaration of Compliance - V0.1
Not provided
Attachment 8 Declaration of Compliance - V0.1
Tender notice · PDF
Contains public sector information licensed under the Open Government Licence v3.0.