Contact Centre Omnichannel Solution
Transitioning to a new, modern contact solution, which follows the council's cloud-first architecture principle and requires no additional hardware in the council's datacentre. This transition aims to enhance communication reliability, optimise call management, and provide robust reporting mechanisms, aligning LBWF's infrastructure with the latest technological advancements.\r Direct Award via G-Cloud 13 Framework Agreement (RM1557.13) (Market Test Exercise)
Buyer
London Borough of Waltham Forest
Value
£600,000
Published
25 Jul 2024
Closes
31 May 2024
Procurement details
Source
Contracts Finder
Region
Redbridge and Waltham Forest
Procurement method
Direct
Category
Services
Contract starts
7 Jul 2024
Contract ends
7 Jul 2027
CPV classifications
79500000
Office-support services
Lots
Lot default Contact Centre Omnichannel Solution
£600,000
Transitioning to a new, modern contact solution, which follows the council's cloud-first architecture principle and requires no additional hardware in the council's datacentre. This transition aims to enhance communication reliability, optimise call management, and provide robust reporting mechanisms, aligning LBWF's infrastructure with the latest technologi...
Delivery: England · United Kingdom, England, United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
25 Jul 2024
Awarded contract notice on Contracts Finder
Award notice · Web page
Contains public sector information licensed under the Open Government Licence v3.0.