HMRC Stakeholder Engagement Research

The overarching business objectives behind this piece of research are to provide HMRC with a greater understanding of the health of the tax administration system including: - Stakeholders' perceptions of HMRC's performance against our objectives, and how these perceptions (including key reputational dimensions of familiarity, favourability and advocacy) have changed over time. - How to build trust with stakeholders through HMRC communications. - Stakeholders' priorities and concerns regarding HMRC's programs and wo...