Research into disabled passengers' experience of 'turn-up-and-go' assistance

ORR currently has a significant knowledge gap regarding the quality of assistance to disabled passengers being provided across the rail network via the 'turn-up-and-go' scheme. We therefore require urgent primary research to provide us with evidence that industry's obligations in this area are being met and that users of turn-up-and-go are being provided with a level of service that meets their needs and expectations. Additional information: Prospective bidders are strongly advised to register their interest on ORR...