Call Handling
Renewal of call handling software. This was introduced to mitigate the transfer of dealing with customer telephone calls which are no longer being dealt with by the customer contact team. The call handling software was originally introduced in the benefits team and more recently introduced in the revenues team. Procured by West Dorset District Council on behalf of itself, Weymouth & Portland Borough Council and North Dorset District Council Procured via a framework - G cloud 9. service id 356177055381325. Inform ar...
Buyer
WEST DORSET DISTRICT COUNCIL
Value
£36,361
Published
4 Apr 2018
Closes
1 Mar 2018
Procurement details
Source
Contracts Finder
Region
United Kingdom
Procurement method
Selective
Category
Services
Contract starts
25 May 2018
Contract ends
25 May 2019
CPV classifications
48000000
Software package and information systems
Lots
Lot default Call Handling
£36,361
Renewal of call handling software. This was introduced to mitigate the transfer of dealing with customer telephone calls which are no longer being dealt with by the customer contact team. The call handling software was originally introduced in the benefits team and more recently introduced in the revenues team. Procured by West Dorset District Council on beh...
Delivery: South West · United Kingdom, South West, United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
4 Apr 2018
Awarded contract notice on Contracts Finder
Award notice · Web page
Contains public sector information licensed under the Open Government Licence v3.0.