PROVISION OF TELEPHONY SERVICES

This requirement is for the renewal of existing DVLA core telephony services including call charges and line rental. The current contract is due to expire July 2016. However, DVLA have contingency extension options in place to cover services whilst the tender is concluded if required. The majority of services will be delivered to DVLA premises in Swansea, which include the DVLA Contact Centre based at Swansea Vale which handles the main incoming NGN traffic. The Contact Centre is located at SA7 0EE and supports som...