Citizen Event History-Analytics
The Covid-19 pandemic has caused an unprecedented surge in demand on DWP's services, resulting in a hugely increased operational workload across the Department. This in turn has demanded significant changes to the way that we deliver our services and how we generate and monitor evidence of productivity and customer experience changes, and use them to try new ways to achieve the Department's outcomes. To help tackle these challenges, DWP's Data and Analytics (D&A) senior leadership and Lead Analysts from the Analyst...
Buyer
Department for Work & Pensions
Value
£1,347,965
Published
16 Dec 2021
Closes
24 Sept 2021
Procurement details
Source
Contracts Finder
Region
Westminster
Procurement method
Selective
Category
Services
Contract starts
30 Sept 2021
Contract ends
31 Mar 2022
CPV classifications
72000000
IT services: consulting, software development, Internet and support
Lots
Lot default Citizen Event History-Analytics
£1,347,965
The Covid-19 pandemic has caused an unprecedented surge in demand on DWP's services, resulting in a hugely increased operational workload across the Department. This in turn has demanded significant changes to the way that we deliver our services and how we generate and monitor evidence of productivity and customer experience changes, and use them to try new...
Delivery: British Oversea Territories, Channel Islands, Europe, Isle of Man, Rest of the World, United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
16 Dec 2021
Awarded contract notice on Contracts Finder
Award notice · Web page
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Not provided
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Contains public sector information licensed under the Open Government Licence v3.0.