1404 - Provision of Out of Hours Service Desk for De Montfort University

De Montfort University has a requirement to purchase an IT service desk service to supplement DMU's service desk. The purpose of the additional service is to: 1. enable effective out of hours IT support to staff and students of the University; 2. act as cover for the service desk during departmental meetings during core hours; 3. act, if required, as an overflow for the ITMS Service Desk at peak times of the year or during exceptional circumstanced e.g. high levels of sickness on the service desk. The service will...