Outsourced Contact Centre Renewal
Tender to obtain a dedicated external resource focused on answering all CCW incoming calls, providing first level advice and support for Water Consumers, reviewing and imputing data into CCW CRM system. Maintaining a quality, customer centric, service to water customers as if it was provided in-house. Additional information: Documents are available via the Bravo Solutions e-tendering platform. URL given below. All bids and communications must be submitted through this portal.
Buyer
CCW
Value
£1,200,000
Published
13 Sept 2024
Closes
18 Oct 2024
Procurement details
Source
Contracts Finder
Region
Birmingham
Procurement method
Limited
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
65100000
Water distribution and related services
Lots
Lot default Outsourced Contact Centre Renewal
£1,200,000
Tender to obtain a dedicated external resource focused on answering all CCW incoming calls, providing first level advice and support for Water Consumers, reviewing and imputing data into CCW CRM system. Maintaining a quality, customer centric, service to water customers as if it was provided in-house. Additional information: Documents are available via the B...
Delivery: East Midlands · United Kingdom, East of England · United Kingdom, London · United Kingdom, North East · United Kingdom, North West · United Kingdom, South East · United Kingdom
Documents
Unlock document linkOpportunity notice on Contracts Finder
13 Sept 2024
Opportunity notice on Contracts Finder
Tender notice · Web page
Link to eSourcing Portal -
Not provided
Link to eSourcing Portal -
Document
Contains public sector information licensed under the Open Government Licence v3.0.