Council Tax Call Handlers
The Council Tax and Benefits Service has experienced increased demand across its revenues, recovery and customer contact functions. To support service delivery and maintain performance standards, the service requires additional telephony resources to manage customer enquiries, recovery activity and associated administration. The supply of extra call handlers will support Council Tax in relation to customer needs and help to maximise Council Tax revenue and recovery. Award via VAS RM6259
Buyer
LONDON BOROUGH OF NEWHAM
Value
£325,023
Published
5 Oct 2026
Closes
5 Aug 2026
Procurement details
Source
Contracts Finder
Region
United Kingdom
Procurement method
Selective
Category
Services
Contract starts
31 Aug 2026
Contract ends
31 Mar 2027
CPV classifications
79500000
Office-support services
Lots
Lot default Council Tax Call Handlers
£325,023
The Council Tax and Benefits Service has experienced increased demand across its revenues, recovery and customer contact functions. To support service delivery and maintain performance standards, the service requires additional telephony resources to manage customer enquiries, recovery activity and associated administration. The supply of extra call handlers...
Documents
Unlock document linkAwarded contract notice on Contracts Finder
5 Oct 2026
Awarded contract notice on Contracts Finder
Award notice · Web page
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