Speech Analytics Consultancy

In order to achieve one of the objectives set by Westminster City Council as well as improving and modernising its services, CWH setup a Customer Service Centre. This handles all customers, residents, leaseholders and service providers housing queries either by telephone, email or online. CWH Customer Service Centre serves as a first point of contact for customers, residents, leaseholders and service providers with the majority of communication being handled with customers over the telephone. The CSC receives and e...