Your Charter
Assignment under the Market Research Framework MR130001 HMRC has a customer charter (âYour Charterâ) designed to outline what customers can expect from HMRC and what HMRC expects from its customers. HMRC is required to review the Charter regularly, and wanted to gain feedback from customers on their proposed revisions. This research was designed to test customersâ understanding of a revised version of the Customer Charter. The study explored understanding and interpretation of the key messages, clarity of lan...
Buyer
H M REVENUE & CUSTOMS
Value
£21,215
Published
18 Nov 2016
Closes
19 Jun 2015
Procurement details
Source
Contracts Finder
Region
United Kingdom
Procurement method
Not Applicable
Category
Services
Contract starts
24 Jun 2015
Contract ends
27 Jul 2015
CPV classifications
73000000
Research and development services and related consultancy services
Lots
Lot default Your Charter
£21,215
Assignment under the Market Research Framework MR130001 HMRC has a customer charter (âYour Charterâ) designed to outline what customers can expect from HMRC and what HMRC expects from its customers. HMRC is required to review the Charter regularly, and wanted to gain feedback from customers on their proposed revisions. This research was designed to test...
Delivery: British Oversea Territories, Channel Islands, Europe, Isle of Man, Rest of the World, United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
4 Dec 2015
Awarded contract notice on Contracts Finder
Award notice · Web page
Customer Charter Service Order
Not provided
Customer Charter Service Order
Application/msword · Word document
Contains public sector information licensed under the Open Government Licence v3.0.