MHCLG Contact Centre First Line Support Services
This contract has already been awarded and is being published for transparency purposes. Outsourced cloud contact centre as a service, with associated back office and case management solutions.
Buyer
Ministry of Housing, Communities and Local Government
Value
£12,000,000
Published
29 Oct 2025
Closes
4 Sept 2025
Procurement details
Source
Contracts Finder
Region
United Kingdom
Procurement method
Selective
Category
Services
Contract starts
30 Sept 2025
Contract ends
30 Sept 2027
CPV classifications
72000000
IT services: consulting, software development, Internet and support
Lots
Lot default MHCLG Contact Centre First Line Support Services
£12,000,000
This contract has already been awarded and is being published for transparency purposes. Outsourced cloud contact centre as a service, with associated back office and case management solutions.
Delivery: United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
29 Oct 2025
Awarded contract notice on Contracts Finder
Award notice · Web page
Redacted version of signed contract
Not provided
Redacted version of signed contract
Contract signed · PDF
Contains public sector information licensed under the Open Government Licence v3.0.