Interactive Voice Recognition (IVR) Response Communications (con_5338)
Analysis of current call data and the development of a more efficient Interactive Voice Recognition (IVR) solution that uses natural speech technology to predict caller intent and route calls to the most relevant self-service platform on the terms and conditions set out in this Contract.
Buyer
Department For Education
Value
£47,800
Published
18 Jan 2021
Closes
13 May 2020
Procurement details
Source
Contracts Finder
Region
United Kingdom
Procurement method
Not Specified
Category
Services
Contract starts
19 May 2020
Contract ends
20 May 2021
CPV classifications
72000000
IT services: consulting, software development, Internet and support
Lots
Lot default Interactive Voice Recognition (IVR) Response Communications (con_5338)
£47,800
Analysis of current call data and the development of a more efficient Interactive Voice Recognition (IVR) solution that uses natural speech technology to predict caller intent and route calls to the most relevant self-service platform on the terms and conditions set out in this Contract.
Delivery: England · United Kingdom, England, United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
18 Jan 2021
Awarded contract notice on Contracts Finder
Award notice · Web page
Contains public sector information licensed under the Open Government Licence v3.0.