Service Modernisation Programme
The Department for Work and Pensions (DWP/the Authority) wishes to commission a large-scale two-wave customer survey, monitoring changes to customer experience in relation to the implementation of DWP's Service Modernisation Programme (SMP).
Buyer
Department for Work & Pensions
Value
£720,494
Published
24 Nov 2023
Closes
21 Sept 2023
Procurement details
Source
Contracts Finder
Region
Westminster
Procurement method
Selective
Category
Services
Contract starts
3 Nov 2023
Contract ends
2 Nov 2025
CPV classifications
73000000
Research and development services and related consultancy services
Lots
Lot default Service Modernisation Programme
£720,494
The Department for Work and Pensions (DWP/the Authority) wishes to commission a large-scale two-wave customer survey, monitoring changes to customer experience in relation to the implementation of DWP's Service Modernisation Programme (SMP).
Delivery: British Oversea Territories, Channel Islands, Europe, Isle of Man, Rest of the World, United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
24 Nov 2023
Awarded contract notice on Contracts Finder
Award notice · Web page
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Not provided
n/a
Restriction on email files in Jaggaer
Not provided
Restriction on email files in Jaggaer
Sources of Jaggaer guidance
Not provided
Sources of Jaggaer guidance
Contract Management Framework - Best Practice Activities
Not provided
Contract Management Framework - Best Practice Activities
Word document
Contains public sector information licensed under the Open Government Licence v3.0.