UK SBS FWMRCR17055ACAS - Advisory and Good Practice Services (GPS) User Research

The broader aims of the review of Advisory and Good Practice Services are to get a clear understanding of what our current and potential future customers and stakeholders require from Acas expressed in a set of user stories, with supporting market and trend analysis and stakeholder perspectives. These will subsequently inform the development of service visions, service portfolio and our operating model. This can be broken down as follows: • Knowledge of current users including: Who uses us, what their needs were,...