0344 Telephone Number and Call Charges
The main telephone number of Norwich City Council is [contact phone hidden]. A contract was required for the provision of this telephone number for inbound call delivery and management. The telephone number is owned by the Talk Talk Group. The contract also includes an Integrated Voice Recognition (IVR) functionality operated by TalkTalk outside of the council's own business systems. This provides business continuity and disaster recovery options. A compliant Direct Award has been made via a call-off agreement with...
Buyer
Norwich City Council
Value
£125,000
Published
21 May 2024
Closes
1 Mar 2024
Procurement details
Source
Contracts Finder
Region
United Kingdom
Procurement method
Selective
Category
Services
Contract starts
12 May 2024
Contract ends
12 May 2029
CPV classifications
32412100
Telecommunications network
Lots
Lot default 0344 Telephone Number and Call Charges
£125,000
The main telephone number of Norwich City Council is [contact phone hidden]. A contract was required for the provision of this telephone number for inbound call delivery and management. The telephone number is owned by the Talk Talk Group. The contract also includes an Integrated Voice Recognition (IVR) functionality operated by TalkTalk outside of the counc...
Delivery: East of England · United Kingdom, East of England, United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
21 May 2024
Awarded contract notice on Contracts Finder
Award notice · Web page
Contains public sector information licensed under the Open Government Licence v3.0.