CCaaS implementation services
The provision of a Contact-Centre-as-a-Service (CCaaS) platform, specifically Amazon Connect, to facilitate inbound and outbound public sector telephony, interactive voice response (IVR) routing, and the secure storage of call recordings and transcripts.
Buyer
INCOMMUNITIES LIMITED
Value
£300,000
Published
28 May 2026
Closes
31 Mar 2026
Procurement details
Source
Contracts Finder
Region
United Kingdom
Procurement method
Selective
Category
Services
Contract starts
31 Mar 2026
Contract ends
31 Mar 2029
CPV classifications
72590000
Computer-related professional services
Lots
Lot default CCaaS implementation services
£75,000
The provision of a Contact-Centre-as-a-Service (CCaaS) platform, specifically Amazon Connect, to facilitate inbound and outbound public sector telephony, interactive voice response (IVR) routing, and the secure storage of call recordings and transcripts.
Documents
Unlock document linkAwarded contract notice on Contracts Finder
28 May 2026
Awarded contract notice on Contracts Finder
Award notice · Web page
Contains public sector information licensed under the Open Government Licence v3.0.