Core data complaint handling satisfaction survey
The aim of the research is to monitor opinion of the complaint process. Continuous research amongst rail travelers who have complained to one of the licensed Train Operating Companies (TOCs) of which there are likely to be between 20 and 25.
Buyer
OFFICE OF RAIL AND ROAD
Value
£24,900
Published
18 Nov 2016
Closes
23 Nov 2015
Procurement details
Source
Contracts Finder
Region
United Kingdom
Procurement method
Selective
Category
Services
Contract starts
23 Nov 2015
Contract ends
22 Nov 2016
CPV classifications
73300000
Design and execution of research and development
Lots
Lot default Core data complaint handling satisfaction survey
£20,000
The aim of the research is to monitor opinion of the complaint process. Continuous research amongst rail travelers who have complained to one of the licensed Train Operating Companies (TOCs) of which there are likely to be between 20 and 25.
Delivery: London · United Kingdom, Scotland · United Kingdom, London, Scotland, United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
30 Nov 2015
Awarded contract notice on Contracts Finder
Award notice · Web page
Contains public sector information licensed under the Open Government Licence v3.0.