Universal Credit Booking Service Contact Centre Service Contract
To deliver the following telephony service lines: Universal Credit Full Service from 30 January 2017 to 29 July 2018 (Handling an Inbound Call from claimants wishing to book an Initial Evidence Interview as part of their UC Claim) Universal Credit Live Service from 01 March 2017 to 31 May 2018 (Making an Outbound Call to claimants who wish to book an Initial Work Search Interview as part of their UC Claim)
Buyer
Department For Work and Pensions
Value
£0
Published
11 Jan 2017
Closes
18 Jul 2016
Procurement details
Source
Contracts Finder
Region
United Kingdom
Procurement method
Selective
Category
Services
Contract starts
25 Sept 2016
Contract ends
29 Jul 2018
CPV classifications
79512000
Call centre
Lots
Lot default Universal Credit Booking Service Contact Centre Service Contract
£8,887,102
To deliver the following telephony service lines: Universal Credit Full Service from 30 January 2017 to 29 July 2018 (Handling an Inbound Call from claimants wishing to book an Initial Evidence Interview as part of their UC Claim) Universal Credit Live Service from 01 March 2017 to 31 May 2018 (Making an Outbound Call to claimants who wish to book an Initial...
Delivery: North West · United Kingdom, North West, United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
11 Jan 2017
Awarded contract notice on Contracts Finder
Award notice · Web page
Order Form
Not provided
Order Form
Contract notice · Word document
Contains public sector information licensed under the Open Government Licence v3.0.