Eckho IVR Renewal & Upgrade via RM6116
Durham County Council has a requirement for the renewal & upgrade of existing Eckho IVR platform used in Customer Services. As this is an existing solution, the best RtM was to engage with the incumbent provider via a framework agreement.
Buyer
Durham County Council
Value
£208,682
Published
3 Nov 2026
Closes
30 Jul 2026
Procurement details
Source
Contracts Finder
Region
North East
Procurement method
Selective
Category
Services
Contract starts
31 Jul 2026
Contract ends
31 Jul 2028
CPV classifications
32412100
Telecommunications network
Lots
Lot default Eckho IVR Renewal & Upgrade via RM6116
£208,682
Durham County Council has a requirement for the renewal & upgrade of existing Eckho IVR platform used in Customer Services. As this is an existing solution, the best RtM was to engage with the incumbent provider via a framework agreement.
Delivery: North East · United Kingdom, North East, United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
3 Nov 2026
Awarded contract notice on Contracts Finder
Award notice · Web page
Contains public sector information licensed under the Open Government Licence v3.0.