HMRC Customer Experience Survey 2015-18
The Customer Survey, which is being redesigned for 2015-18, allows HMRC to monitor customer experience and perceptions of dealing with HMRC. Covering tax agents, small businesses and individuals, the survey will provide robust data on HMRC's performance against a number of key customer experience measures and allow us to track changes in them over time. Additional information: This is an amendment to the existing HM Revenue & Customs Customer Survey 2015-18 contract, ref 1415CTS07, to include an additional Address...
Buyer
H M REVENUE & CUSTOMS
Value
£1,202,094
Published
15 Mar 2018
Closes
9 Mar 2015
Procurement details
Source
Contracts Finder
Region
United Kingdom
Procurement method
Selective
Category
Services
Contract starts
30 Mar 2015
Contract ends
31 Mar 2015
CPV classifications
73000000
Research and development services and related consultancy services
Lots
Lot default HMRC Customer Experience Survey 2015-18
£1,300,346
The Customer Survey, which is being redesigned for 2015-18, allows HMRC to monitor customer experience and perceptions of dealing with HMRC. Covering tax agents, small businesses and individuals, the survey will provide robust data on HMRC's performance against a number of key customer experience measures and allow us to track changes in them over time. Addi...
Delivery: London · United Kingdom, London, United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
15 Mar 2018
Awarded contract notice on Contracts Finder
Award notice · Web page
Contains public sector information licensed under the Open Government Licence v3.0.