IT Service Desk
This Contract is for a UK based, industry standard Service Desk to capture and handle IT incidents and service requests from DWP users The new service has been disaggregated in line with DWP and Cabinet Office ICT Strategy. In addition to this contract, a separate contract has been awarded for Service Desk IT tools, and Service Management has been insourced. The new contract provides for self-help and encourages shift-left, seeking to resolve incidents close to the front line reducing hand offs and provides detaile...
Buyer
Department For Work and Pensions
Value
£13,740,000
Published
18 Nov 2016
Closes
18 May 2015
Procurement details
Source
Contracts Finder
Region
United Kingdom
Procurement method
Selective
Category
Services
Contract starts
19 Aug 2015
Contract ends
19 Aug 2019
CPV classifications
72000000
IT services: consulting, software development, Internet and support
Lots
Lot default IT Service Desk
£13,740,000
This Contract is for a UK based, industry standard Service Desk to capture and handle IT incidents and service requests from DWP users The new service has been disaggregated in line with DWP and Cabinet Office ICT Strategy. In addition to this contract, a separate contract has been awarded for Service Desk IT tools, and Service Management has been insourced....
Delivery: British Oversea Territories, Channel Islands, Europe, Isle of Man, Rest of the World, United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
18 Nov 2015
Awarded contract notice on Contracts Finder
Award notice · Web page
IT Service Desk Contract Terms and Schedule 1
Not provided
IT Service Desk Contract Terms and Schedule 1
Application/pdf · PDF
IT Service Desk Schedule 4.1
Not provided
IT Service Desk Schedule 4.1
Application/pdf · PDF
IT Service Desk Schedules 4.2 to 4.7
Not provided
IT Service Desk Schedules 4.2 to 4.7
Application/pdf · PDF
IT Service Desk Schedules 5 to 10
Not provided
IT Service Desk Schedules 5 to 10
Application/pdf · PDF
IT Service Desk Schedules 2 and 3
Not provided
IT Service Desk Schedules 2 and 3
Application/pdf · PDF
Contains public sector information licensed under the Open Government Licence v3.0.