How can technology enable fast-growing digital public service providers to dynamically scale their service management capabilities as demand, complexity and customer expectations i...
The Scottish Government’s Directorate for Digital is seeking an innovative service management solution to support a growing portfolio of digital services, including ScotAccount, ScotPayments, mygov.scot, Cloud Platform Services, and more. As demand, complexity and user expectations increase, we require scalable, technology-enabled approaches that can grow as our services grow, while delivering value for money. A successful solution will help ensure resilient, secure and efficient service operations, reducing risks...
Buyer
Scottish Government
Value
£650,000
Published
8 Sept 2026
Closes
20 Oct 2026
Procurement details
Source
Pcs
Region
United Kingdom
Procurement method
Open
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
73000000
Research and development services and related consultancy services
72250000
System and support services
72253000
Helpdesk and support services
72000000
IT services: consulting, software development, Internet and support
Lots
How can technology enable fast-growing digital public service providers to dynamically scale their service management capabilities as demand, complexity and cus...
Lot 1
Value not provided
CivTech’s mission is to drive daring and innovation in the public sector by collaboratively solving Challenges that make people’s lives better – and in doing so create generations of sustainable, high growth businesses. CivTech brings together public sector expertise and private sector innovation to solve real problems, develop new products, and deliver bett...
Delivery: United Kingdom
Document metadata
How can technology enable fast-growing digital public service providers to dynamically scale their service management capabilities as demand, complexity and cus...
The Scottish Government’s Directorate for Digital is seeking an innovative service management solution to support a growing portfolio of digital services, including ScotAccount, ScotPayments, mygov.scot, Cloud Platform Services, and more. A...
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