Crisis Text Helpline Services
This is a Competitive Process PSR 2023 tender, for the delivery of a Text Crisis helpline to run in conjunction with the 111 service specifically to North West and North Central London areas. The contract will run for a 12 month period from Mid-end November 2026 following the completion of the tendering exercise with an extension available for 36 months.
Buyer
NHS West and North London Integrated Care Board
Value
£1,800,000
Published
4 Aug 2026
Closes
2 Sept 2026
Procurement details
Source
Find a Tender
Region
Westminster
Procurement method
Open
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
85121270
Psychiatrist or psychologist services
85323000
Community health services
Lots
Crisis Text Helpline Services
Lot 1
£1,800,000
This is a Competitive Process under the Provider Selection Regime 2023, for the delivery of a Text Crisis helpline to run in conjunction with the 111 service specifically to North West and North Central London areas. This is a 12 month contract with an extension of 36 months following the first year of completion.
Delivery: Outer London - West and North West
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