Contact Centre as a Service (CCaaS)
Contact-Centre-as-a-Service (CCaaS) platform, specifically Amazon Connect, to facilitate inbound and outbound public sector telephony, interactive voice response (IVR) routing, and the secure storage of call recordings and transcripts.
Buyer
INCOMMUNITIES LIMITED
Value
£300,000
Published
31 Jul 2026
Closes
Not provided
Procurement details
Source
Find a Tender
Region
Bradford
Procurement method
Limited
Category
Goods
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
48000000
Software package and information systems
Lots
Contact Centre as a Service (CCaaS)
Lot 1
£300,000
Contact-Centre-as-a-Service (CCaaS) platform, specifically Amazon Connect, to facilitate inbound and outbound public sector telephony, interactive voice response (IVR) routing, and the secure storage of call recordings and transcripts.
Delivery: Bradford
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